News & Views

Capturing company know-how in the home of Van Gogh

Potato Eaters

Tyndale has recently started working with a company in the Netherlands to document business-critical test procedures which currently reside in the mind of a single test engineer.

Berson Milieutechniek BV designs and manufactures ultraviolet water treatment systems to the industrial and municipal water supply markets of countries around the world. Owned by Halma plc, it has for many years operated in partnership with Hanovia, a UK-based UV water treatment business with whom Tyndale has worked for the past three years. This partnership has now become even closer with the merger of Hanovia and Berson in October 2017.

Established in 1972, Berson is located on the edge of the charming Dutch town of Nuenen, a former home for Vincent Van Gogh and where he created one of his most celebrated works, The Potato Eaters. A sculpture depicting the scene in the painting sits in the centre of the town, as well as a statue of the man himself and a museum devoted to his time in Nuenen.

Just as artists like Van Gogh captured scenes from everyday life in past eras, so technical authors work to capture essential knowledge and expertise which could otherwise be lost if it exists only in someone’s memory. Tyndale has been helping Berson in this regard by documenting how their test engineer checks the functionality of their UV treatment systems before they leave the factory for the customer’s site.  This testing is a critical step in ensuring the quality of the product, and it has been greatly enhanced by the construction of several bespoke test boxes; however no-one else on the site is familiar with them. It was realised that this lack of documented knowledge posed a risk to the business, and so, with the engineer’s full cooperation, Tyndale has worked to capture the essential steps and provide a clear, logical method for completing the tests.

This work will enable another competent engineer to perform the testing in an emergency or to help meet production schedules during periods of peak demand. It also gives everyone concerned the chance to review the process and check that nothing is missed or could be done better – an important aspect of any strategy for continuous improvement. Once completed, the procedures will cover the majority of the standard products offered by Berson, but they also provide a template on which future procedures for more specialised products could easily be based.

Online guide for flight planning software created by Tyndale

An online user’s manual created by Tyndale is now available for pilots and aircraft operators using FlightPlan, a web-based software application from Hampshire company RocketRoute.

FlightPlan helps users plan a route for their flight, calculate fuel requirements and file the flight plan with the relevant authorities. It also gives users access to valuable information about the location and facilities of airports and aerodromes, as well as comprehensive weather forecasts for Europe, USA and South America. It is designed for anyone with a need to file a flight plan, from individual private pilots to operators of small and medium-sized aviation enterprises.

Until recently, the manual was a PDF-based document that was distributed separately to customers but which was awkward to keep available and up-to-date with the latest features in the software. Tyndale recommended moving to an online manual that could be quickly revised as needed and which would be accessible by all users at any time.

The manual was created using Adobe RoboHelp authoring software, and first went online over the summer. Such is the dynamic nature of this software, it has already been updated to version 1.1 to reflect improvements in the available tools for managing crew and passenger details. This version, which was posted on the RocketRoute website in October 2017, can be viewed in an Internet browser by navigating to and clicking Read the Manual.

Robert Pallant, Director of Tyndale, commented: “We are delighted to have worked with RocketRoute on modernising and improving the support to their customers. It’s also been fascinating to learn more about the aviation industry and the varied needs of the FlightPlan users. While PDF-based manuals still have a place in many industries, a web-based guide that can be readily maintained and updated is more appropriate for an online software application. We look forward to continue working with RocketRoute to keep the manual updated and useful for customers in the future.”


New case study for FFE’s Talentum flame detectors

Tyndale has recently been working a series of technical case studies for FFE, a leading designer and manufacturer of fire detection products. The first of these has now been released, discussing how Talentum flame detectors are protecting a major biomass handling facility in Liverpool – a critical link in the renewable energy supply chain, which requires rapid fire detection in very dusty conditions where false alarms will cause major disruption. Read the full article below.

FFE Biomass Conveyor Case Study